24 June 2020
EVG earns eighth consecutive triple win in VLSIresearch’s annual Customer Satisfaction Survey
EV Group – a supplier of wafer bonding and lithography equipment for semiconductor, micro-electro-mechanical systems (MEMS) and nanotechnology applications – has again been voted by customers as one of the ‘10 BEST Focused Suppliers of Chip Making Equipment’ and one of ‘THE BEST Suppliers of Fab Equipment’ in the VLSIresearch’s annual Customer Satisfaction Survey, increasing its score and ranking in both award segments compared with last year's listings. EVG also received a ‘RANKED 1st in Specialty Fab Equipment’ award again, marking the eighth consecutive year that it has received all three customer satisfaction awards.
For the first time, EVG was also recognized this year as one of ‘THE BEST Suppliers of Fab Equipment to Foundation Chip Makers’ -- a category defined as those companies whose spending provides the foundation of wafer fab equipment development and infrastructure in the global semiconductor industry, and which include several of the top semiconductor sales leaders including foundries.
In addition, for the fourth consecutive year, EVG was recognized as one of ‘THE BEST Suppliers of Fab Equipment to Specialty Chip Makers’, increasing its score in this award category as well.
As a result, 2020 marks the first time that EVG has won awards in five award categories.
According to VLSIresearch, EVG earned its highest 10 BEST rating ever this year, with customers rating the company best at partnering and recommended supplier. Other categories where EVG earned its highest marks include technical leadership, trust in supplier, application support, support after-sales, and product uptime. 2020 marks the 18th consecutive year that EVG has been listed among THE BEST Suppliers of Fab Equipment, as well as the eighth year that EVG has achieved the number-one spot as the highest-ranked wafer bonder supplier.
“EV Group’s customer satisfaction has always excelled by bringing new technology solutions that are expandable into high-volume production,” comments VLSIresearch’s CEO & chairman G. Dan Hutcheson. “EVG continues to raise the bar in customer satisfaction by improving its rating in the VLSIresearch Customer Satisfaction Survey year after year, with increases across all 14 award categories this year. In particular, the company achieved the highest score of all 10 BEST Focused Chip Making Equipment Suppliers in technical leadership, partnering, and application support. EVG continues to outperform the largest equipment companies in its markets with a strong emphasis on partnering with customers,” he adds.
“Helping our customers to speed development and achieve manufacturing success on their new products and applications is our number one priority,” says Hermann Waltl, executive sales and customer support director at EVG. “EVG accomplishes this through a combination of innovative industry-leading process solutions, in-house expertise and close customer collaborations, which are all brought together through our centers of technology excellence - our Heterogeneous Integration Competence Center and our NILPhotonics Competence Center,” he adds. “EVG has invested significant resources in enhancing this unique holistic approach to customer service and support, and we are pleased to see the fruits of these efforts recognized once again in the results of the VLSIresearch’s Customer Satisfaction Survey.”