1 February 2018
Picosun establishes new business unit focused on customer service and support
© Semiconductor Today Magazine / Juno PublishiPicture: Disco’s DAL7440 KABRA laser saw.
Atomic layer deposition (ALD) thin-film technology firm Picosun of Espoo, Finland has established a new business unit to further reinforce and streamline its service and support operations, targeted at maximizing customer satisfaction and uptime of its production ALD systems worldwide.
Picosun says that new orders rose by 68% year-on-year during 2017 to €24.4m. Demand for industrial ALD systems is growing rapidly, and repeat sales of P-series high-throughput batch ALD tools and PicoPlatform vacuum cluster systems underline the need for a strong service organization able to provide all-inclusive around-the-clock response worldwide, every day of the year, says the firm.
To meet this demand, Picosun has strengthened its service and support division by several new hirings in both the Finnish headquarters and subsidiaries in Europe, North America and Asia. The service products are tailored for the needs of industrial customers, ranging from PicoSupport maintenance contracts (with 24/7 service) to PicoDevelopment process consultancy and PicoTraining advanced training programs for ALD tool operators. The new business unit will manage all service operations and products globally and collectively.